Total Digital Care
The point of contact in outsourcing is friendly and competent.
Scenario
The brand has developed a unique product in the market and has adopted a D2C sales strategy that is based on dialogue with customers to support them and understand their needs. Offering friendly and competent support to customers during the purchase process and after the sale is therefore crucial for the success of the brand from many perspectives.
Business needs
A dedicated team trained on the products and communication and marketing activities implemented
Establishing an external contact point to provide support to customers, to help them and ensure their satisfaction and loyalty
Overcoming the "silo mentality", which refers to the tendency to create barriers within the organization that prevent the sharing of important information. Breaking down these barriers not only makes processes more effective but also creates the conditions to offer customers an excellent experience
The solution
T-Data offers a "Total Digital Care" service perfectly integrated with its e-commerce services and able to be integrated with the company's infrastructure to support brands in activating an effective and competent external point of contact for customer support, pre and post-sales assistance, multilingual and available 24 hours a day.
With the help of technology, it is possible to create barrier-free processes and offer customers a high-quality experience. To achieve this, we use some of the most advanced tools on the market, such as artificial intelligence, chatbots, and API integration with major messaging channels (Facebook, WhatsApp, Telegram, WeChat). In addition, we have a highly qualified and motivated staff with broad know-how and experience in various product sectors. We know that every product is unique, so we implement a continuous training process for our operators to fuel the knowledge base and ensure that they are always able to competently respond to our customers' needs.
As an upgrade to our customer care service, we offer an effective and proven conversation marketing service. Conversation marketing is a marketing form based on customer relations, which uses channels such as live chat, social media, and email to build long-lasting relationships with customers, increase their satisfaction, and brand loyalty. We have many successful cases in which sales have been quickly increased through user engagement activities for upselling, cross-selling through information, promotion, and releasing coupons.
Our involved services
See them allUnleash your potential by choosing what to outsource using e-commerce and marketplaces.
